ABOUT YOUR PAIN MANAGEMENT APPOINTMENT
We ask that all new patients and anyone with a change of insurance arrive 30 minutes before your scheduled appointment time. Established patients please arrive 15 minutes before your scheduled appointment time. This will ensure that your check-in process is completed thoroughly and will allow you to maximize your time with the provider.
Please bring a photo ID and current updated insurance card with you to each visit. For your convenience, when you make an appointment over the phone, you will be given the option of creating an online account using our patient portal. Please utilize the patient portal to complete as much information as possible before you arrive. Completing this information on the patient portal will cut down the amount of new patient paperwork that has to be completed.
Please print and complete the New Patient Forms and bring them with you to your appointment. Doing so ahead of your appointment will save you time in our office.
Please print and complete the Medical Release Form and bring it with you to your appointment. Doing so ahead of your appointment will save you time in our office.
Referrals, Co-payments and Deductibles
If we participate in your insurance plan, we will submit claims for you. All co-pays, cost estimates, deductibles and account balances are due at the time of your visit. If you do not have your co-pay or cost estimate, your appointment will need to be rescheduled. If we do not participate in your insurance plan, payment is expected at the time of service. Any services deemed non-covered and/or applied to your deductible are your responsibility.
No Show or Late Fee
Due to the increased cost of health care, it is very important for us to value our time and commitment to all of our patients. Please give us a 24-hour notice if you change your appointment in order to avoid a no-show fee of $50.00. If you “No-Show” a surgery/procedure, we will apply a $250.00 “No-Show” fee to your account. These fees will have to be paid in full before we schedule you for any additional appointments.
After Hours Policy
If you are having any symptoms suggestive of a life-threatening emergency, please call 911 or go to your nearest emergency room. If you have other non-urgent questions or concerns, please call our office at 770-800-3455 and leave a message. We will return your call the next business day. Non-urgent messages left after 4:00 p.m. on the office voicemail will be returned on the next business day.
Refills will be processed within 24 to 72 business hours of receipt of the request. Refill requests received on Fridays will be processed the following business day.
Below are guidelines regarding medication refills:
For routine refills please leave a voicemail with your name, date of birth, pharmacy name and the pharmacy telephone/fax number.
If you do not follow up regularly in our office, your prescriptions may not be refilled.
No new prescription will be provided over the phone or fax.